机读格式显示(MARC)

• 000 01067cam 2200325 a 450

• 001 0000339453

• 003 CAL

• 005 20021113092500.0

• 008 021113s1994 vtua b 001 0 eng d

• 010 __ |a 93060670 //r95

• 020 __ |a 0939246414

• 035 __ |a (OCoLC)30424959

• 040 __ |a VtU |c VtU |d DLC

• 042 __ |a lccopycat

• 050 04 |a HF5415.5 |b .B368 1994

• 082 00 |a 658.8/12 |2 20

• 090 __ |a F713.3/B257

• 093 __ |a F713.3 |2 4

• 100 1_ |a Barnard, William.

• 245 14 |a The innovation edge : |b creating strategic breakthroughs using the voice of the customer / |c William Barnard and Thomas F. Wallace.

• 260 __ |a Essex Junction, VT : |b Omneo |c c1994.

• 300 __ |a xii, 180 p. : |b ill. ; |c 23 cm.

• 440 _0 |a Executive breakthrough series

• 504 __ |a Includes bibliographical references (p. 169-170) and index.

• 650 _0 |a Customer services |x Management.

• 650 00 |a Consumer satisfaction.

• 650 _0 |a Organizational effectiveness.

• 650 _0 |a Creative ability in business.

• 700 10 |a Wallace, Thomas F.

• 950 __ |a JHUL |b F713.3 |c B257