机读格式显示(MARC)
- 000 01179cam 2200313 a 4500
- 008 070110r20022001cc ab b 001 0 eng d
- 020 __ |a 711109767X (pbk.)
- 040 __ |a BUA |c BUA |d WUL |d FDU
- 050 00 |a HD9980.5 |b .F549
- 099 __ |a CAL 022002125268
- 100 1_ |a Fitzsimmons, James A.
- 245 10 |a Service management : |b operations, strategy, and information technology / |c James A . Fitzsimmons, Mona J. Fitzsimmons = 服务管理 : 运作、战略和信息技术 /詹姆斯·A·菲茨西蒙斯, 莫娜菲·J·菲茨西蒙斯著.
- 246 31 |a 服务管理 : |b 运作、战略和信息技术
- 260 __ |a beijing : |b China Machine Press ; |b McGraw-Hill Education, |c 2002.
- 300 __ |a xxvi, 646 p. : |b ill., map ; |c 28 cm.
- 490 0_ |a HZ education = |a 华章教育
- 504 __ |a Includes bibliographical references and indexes.
- 534 __ |p Reprint. Originally published: |c New York : McGraw-Hill, c2001. |b 3rd ed. |z 007231267X (acid-free paper)
- 650 _0 |a Service industries |x Management.
- 700 1_ |a Fitzsimmons, Mona J.
- 950 __ |a JHUL |b F719 |c F562