机读格式显示(MARC)

• 000 01023cam a22003374a 4500

• 001 0000674677

• 003 JHUD

• 005 20091216104900.0

• 008 001107s2001 nyua b 001 0 eng

• 010 __ |a 00065374

• 020 __ |a 0071364145

• 040 __ |a DLC |c DLC |d FDU

• 042 __ |a pcc

• 050 00 |a HF5415 |b .R5553 2001

• 082 00 |a 658.8 |2 21

• 090 __ |a F713.5/R656

• 093 __ |a F713.5 |2 4

• 099 __ |a CAL 022001394015

• 100 1_ |a Robinette, Scott.

• 245 10 |a Emotion marketing : |b the Hallmark way of winning customers for life / |c Scott Robinette and Claire Brand ; with Vicki Lenz.

• 246 30 |a Hallmark way of winning customers for life

• 260 __ |a New York : |b McGraw-Hill, |c c2001.

• 300 __ |a 247 p. : |b ill. ; |c 24 cm.

• 504 __ |a Includes bibliographical references (p. 233-237) and index.

• 650 _0 |a Marketing.

• 650 _0 |a Customer relations.

• 650 _0 |a Consumer satisfaction.

• 700 1_ |a Brand, Claire.

• 700 1_ |a Lenz, Vicki.

• 920 __ |a 242450 |z 2

• 950 __ |a JHUD |b F713.5 |c R656