机读格式显示(MARC)

• 000 00829nam 2200277 a 4500

• 001 0000511979

• 003 JHUL

• 005 20050401165000.0

• 008 050330s1991 nyua 001 0 eng d

• 010 __ |a 88048026

• 020 __ |a 0814459447

• 020 __ |a 0814477720 (pbk.)

• 040 __ |a JHUL |c JHUL

• 050 00 |a HF5415.5 |b .H28 1989

• 082 00 |a 658.8/12

• 090 __ |a F178/H233

• 093 __ |a F178 |2 4

• 100 1_ |a Hanan, Mack.

• 245 10 |a Customer satisfaction : |b how to maximize measure and market your company's "Ultimate Product" / |c Mack Hanan, Peter Karp.

• 260 __ |a New York : |b AMACOM/American Management Association, |c 1991.

• 300 __ |a xiv, 193 p. : |b ill. ; |c 23 cm.

• 500 __ |a Includes index.

• 650 _0 |a Customer service.

• 650 _0 |a Consumer satisfaction.

• 700 1_ |a Karp, Peter.

• 950 __ |a JHUL |b F178 |c H233