机读格式显示(MARC)

• 000 00891cam 2200277 a 4500

• 001 0000513220

• 005 20050402105800.0

• 008 050402s1994 enka b 001 0 eng

• 010 __ |a 94007346

• 020 __ |a 0077090160 : |c 9.95

• 035 __ |a 9(DLC) 94007346

• 040 __ |a DLC |c DLC |d DLC

• 050 00 |a HF5415.5 |b .B45713 1994

• 082 00 |a 658.8/12 |2 20

• 090 __ |a F5/B499

• 093 __ |a F5 |2 4

• 100 1_ |a Bergman, Bo, |d 1943-

• 240 10 |a Quality. |l English

• 245 10 |a Quality : |b from customer needs to customer satisfaction / |c Bo Bergman, Bengt Klefsjo.

• 260 __ |a London ; |a New York : |b McGraw-Hill Book Co, |c c1994.

• 300 __ |a 478 p. : |b ill. ; |c 23cm.

• 504 __ |a Includes bibliographical references (p. 453-472) and index.

• 650 _0 |a Customer services |x Quality control.

• 650 _0 |a Consumer satisfaction.

• 700 1_ |a Klefsjo, Bengt, |d 1943-

• 950 __ |a JHUL |b F5 |c B499