机读格式显示(MARC)

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• 001 0000515028

• 003 CAL

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• 008 050406s2000 ilua 001 0 eng

• 010 __ |a 99023967

• 020 __ |a 0071352104

• 040 __ |a DLC |c DLC |d FDU

• 050 00 |a HF5415.5 |b .T484 2000

• 082 00 |a 658.8/12 |2 21

• 090 __ |a F713.50/T471

• 093 __ |a F713.50 |2 4

• 099 __ |a CAL 022000931425

• 100 1_ |a Thompson, Harvey.

• 245 14 |a The customer-centered enterprise : |b how IBM and other world-class companies achieve extraordinary results by putting customers first / |c Harvey Thompson.

• 260 __ |a New York : |b McGraw-Hill, |c c2000.

• 300 __ |a xv, 245 p. : |b ill. ; |c 24 cm.

• 500 __ |a Includes index.

• 610 20 |a International Business Machines Corporation |x Customer services.

• 650 _0 |a Customer services.

• 650 _0 |a Customer relations.

• 650 _0 |a Success in business.

• 950 __ |a JHUL |b F713.50 |c T471