机读格式显示(MARC)
- 000 00830nam 2200289 4500
- 008 050121s2001 nyu 001 0 eng
- 050 00 |a HF5415.5 |b .S493 2001
- 099 __ |a CAL 022000367893
- 100 1_ |a Seybold, Patricia B.
- 245 14 |a The customer revolution : |b how to thrive when customers are in control / |c Patricia B. Seybold with Ronni T. Marshak and Jeffrey M. Lewis.
- 260 __ |a New York : |b Crown Business, |c 2001.
- 300 __ |a xvii, 395 p. ; |c 24 cm.
- 500 __ |a Includes index.
- 950 __ |a JHUL |b F713.50 |c S519