机读格式显示(MARC)
- 000 00618nam 2200205 a 4500
- 008 050413s2001 at a b 001 0 eng d
- 245 12 |a A guide to computer user support for help desk & support specialists, 2nd ed. / |c Fred Beisse.
- 260 __ |a Australia : |b Course Technology, |c c2001.
- 300 __ |a xvi, 464 p. : |b ill. ; |c 25 cm.
- 504 __ |a Includes bibliographical references and index.
- 950 __ |a JHUL |b TP30 |c B423=2