机读格式显示(MARC)
- 000 02113cam a2200373 a 4500
- 008 060608s2007 nyua b 001 0 eng
- 020 __ |a 0071470379 (alk. paper)
- 020 __ |a 9780071470377 (alk. paper)
- 040 __ |a DLC |c DLC |d BAKER |d C#P |d YDX |d BTCTA |d YDXCP |d VP@ |d CS1 |d DLC
- 050 00 |a HG173 |b .H39 2007
- 082 00 |a 332.1068/4 |2 22
- 099 __ |a CAL 022007074149
- 100 1_ |a Hayler, Rowland.
- 245 10 |a Six sigma for financial services : |b how leading companies are driving results using lean, six sigma, and process management / |c Rowland Hayler, Michael D. Nichols.
- 246 30 |a How leading companies are driving results using lean, six sigma, and process management
- 260 __ |a New York : |b McGraw-Hill, |c c2007.
- 300 __ |a xiv, 248 p. : |b ill. ; |c 24 cm.
- 504 __ |a Includes bibliographical references (p. 241-242) and index.
- 505 0_ |a Today's financial services landscape. Key definitions -- The driving forces of change -- Some success stories from leading financial services organizations -- What does world-class really mean? -- Process leadership. Defining a vision -- Shaping a Strategy -- Establishing ownership -- Process knowledge. Creating capabilities -- Defining an architecture -- Establishing measurement systems -- Process execution. Embedding governance -- Acheiveing transformation and improvement -- Fostering culture -- The future of business process excellence in financial services.
- 650 _0 |a Financial services industry |x Management.
- 650 _0 |a Six sigma (Quality control standard)
- 650 _0 |a Quality control.
- 700 1_ |a Nichols, Michael |q (Michael D.)
- 856 41 |3 Table of contents only |u http://www.loc.gov/catdir/toc/ecip0615/2006019087.html
- 856 42 |3 Contributor biographical information |u http://www.loc.gov/catdir/enhancements/fy0662/2006019087-b.html
- 856 42 |3 Publisher description |u http://www.loc.gov/catdir/enhancements/fy0662/2006019087-d.html
- 950 __ |a JHUD |b F810 |c H421