机读格式显示(MARC)

• 000 00930pam 2200277 a 450

• 001 0000352150

• 003 CAL

• 005 20030506105300.0

• 008 030417s1993 nyua b 001 0 eng

• 010 __ |a 92040872 //r95

• 020 __ |a 047154017X (acid-free paper)

• 040 __ |a DLC |c DLC |d DLC |d JHUL

• 050 00 |a HF5415.5 |b .F87 1993

• 082 00 |a 658.8 |2 20

• 090 __ |a F713.50/F985

• 093 __ |a F713.50 |2 4

• 100 1_ |a Furlong, Carla B.

• 245 10 |a Marketing for keeps : |b building your business by retaining your customers / |c Carla B. Furlong.

• 260 __ |a New York, NY : |b Wiley, |c c1993.

• 300 __ |a xii, 244 p. : |b ill. ; |c 24 cm.

• 504 __ |a Includes bibliographical references (p. 227-239) and index.

• 650 _0 |a Consumer satisfaction.

• 650 _0 |a Customer services.

• 650 _0 |a Consumer satisfaction |z United States |x Case studies.

• 650 _0 |a Consumer satisfaction |z Canada |x Case studies.

• 950 __ |a JHUL |b F713.50 |c F985