机读格式显示(MARC)
- 000 00945nam a2200313 a 4500
- 008 941208s1995 maua 000 0 eng
- 020 __ |a 0786301228 (pbk.)
- 040 __ |a DLC |c DLC |d NTU
- 050 00 |a HF5718 |b .K72 1995
- 099 __ |a CAL 022009010258
- 100 1_ |a Kratz, Dennis M., |d 1941-
- 245 10 |a Effective listening skills / |c Dennis M. Kratz, Abby Robinson Kratz ; in cooperation with Art James Productions, Inc.
- 260 __ |a Boston, MA : |b McGraw-Hill, |c c1995.
- 300 __ |a xv, 94 p. : |b ill. ; |c 24 cm.
- 490 0_ |a Business skills express series
- 650 _0 |a Business communication.
- 650 _0 |a Interpersonal communication.
- 700 1_ |a Kratz, Abby Robinson.
- 710 2_ |a Art James Productions.
- 950 __ |a JHUD |b F715 |c K89