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西文图书1.Disruptive innovation and emerging technologies for business excellence in the service sector / F719/D613
馆藏复本:1
可借复本:1 [edited by] Vipin Nadda, University of Sunderland, London, UK, Pankaj Tyagi, Chandigarh Universit...
IGI Global Publisher of Timely Knowledge, [2022]
(0) 馆藏
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西文图书2.Services marketing : integrating customer focus across the firm / 5th ed. F719/Z48S
馆藏复本:3
可借复本:2 Zeithaml, Valarie A.
China Machine Press, c2011.
(0) 馆藏
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西文图书3.Service operations management / 3rd ed. F719/J73(C)
馆藏复本:3
可借复本:2 Johnston, Robert,
中国人民大学出版社, 2010.
(0) 馆藏
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西文图书4.Services marketing : concepts, strategies & cases = 服务营销精要 : 概念、战略与案例 / F719/H699(C=3)
馆藏复本:3
可借复本:3 Hoffman, K. Douglas.
Peking University Press, c2008.
(0) 馆藏
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西文图书5.Service management : operations, strategy, and information technology / F719/F562
馆藏复本:1
可借复本:1 Fitzsimmons, James A.
China Machine Press ; 2002.
(0) 馆藏
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西文图书6.Essentials of services marketing : concepts, strategies, & cases = 服务营销精要 : 概念, 战略与案例 / F719/H699=2
馆藏复本:3
可借复本:3 Hoffman, K. Douglas.
北京大学出版社 : 2004.
(0) 馆藏
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西文图书7.Essentials of services marketing / F719/H699
馆藏复本:1
可借复本:1 Hoffman, K. Douglas.
Dryden Press, c1997.
(0) 馆藏
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西文图书8.Services marketing / F719/Z48
馆藏复本:1
可借复本:1 Zeithaml, Valarie A.
China Machine Press], 1998.
(0) 馆藏
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西文图书9.Service management : operations, strategy, and information technology / 3rd ed. F719/F562=3
馆藏复本:1
可借复本:1 Fitzsimmons, James A.
McGraw-Hill, c2001.
(0) 馆藏
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西文图书10.Services marketing : integrating customer focus across the firm / 2nd ed. F719/Z48=2
馆藏复本:1
可借复本:1 Zeithaml, Valarie A.
Irwin/McGraw-Hill, c2000.
(0) 馆藏
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西文图书11.The service trainer handbook : managing service businesses in the 1990's / F719/D415
馆藏复本:0
可借复本:0 Denton, D. Keith.
McGraw-Hill, c1992.
(0) 馆藏