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西文图书1.Services marketing : integrating customer focus across the firm / 5th ed. F719/Z48S
馆藏复本:3
可借复本:2 Zeithaml, Valarie A.
China Machine Press, c2011.
(0) 馆藏
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西文图书2.Services marketing / F719/Z48
馆藏复本:1
可借复本:1 Zeithaml, Valarie A.
China Machine Press], 1998.
(0) 馆藏
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西文图书3.Services marketing : integrating customer focus across the firm / 2nd ed. F719/Z48=2
馆藏复本:1
可借复本:1 Zeithaml, Valarie A.
Irwin/McGraw-Hill, c2000.
(0) 馆藏
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西文图书4.The service trainer handbook : managing service businesses in the 1990's / F719/D415
馆藏复本:0
可借复本:0 Denton, D. Keith.
McGraw-Hill, c1992.
(0) 馆藏