MARC状态：审校 文献类型：西文图书 浏览次数：13
- 题名/责任者:
- Quality : from customer needs to customer satisfaction / Bo Bergman, Bengt Klefsjo.
- 出版发行项:
- London ; New York : McGraw-Hill Book Co, c1994.
- ISBN:
- 0077090160 :
- 载体形态项:
- 478 p. : ill. ; 23cm.
- 统一题名:
- Quality. English
- 个人责任者:
- Bergman, Bo, 1943-
- 附加个人名称:
- Klefsjo, Bengt, 1943-
- 论题主题:
- Customer services-Quality control.
- 论题主题:
- Consumer satisfaction.
- 中图法分类号:
- F5
- 书目附注:
- Includes bibliographical references (p. 453-472) and index.
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