MARC状态：审校 文献类型：西文图书 浏览次数：15
- 题名/责任者:
- The service trainer handbook : managing service businesses in the 1990's / D. Keith Denton.
- 出版发行项:
- New York, N.Y. : McGraw-Hill, c1992.
- ISBN:
- 0070164142 (pbk.) :
- 载体形态项:
- viii, 128 p. : ill. ; c 24 cm.
- 个人责任者:
- Denton, D. Keith.
- 论题主题:
- Service industries-Management.
- 论题主题:
- Customer services-Management.
- 中图法分类号:
- F719
- 一般附注:
- Includes a col. game board on 1 sheet (61 x 61 cm. folded to 15 x 15 cm.) laid in.
- 书目附注:
- Includes bibliographical references (p. 115-121) and index.
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