江汉大学图书馆书目检索系统

Online Public Access Catalogue

题名/责任者:

Six sigma for financial services : how leading companies are driving results using lean, six sigma, and process management / Rowland Hayler, Michael D. Nichols.

出版发行项:

New York : McGraw-Hill, c2007.

ISBN:

0071470379 (alk. paper)

ISBN:

9780071470377 (alk. paper)

载体形态项:

xiv, 248 p. : ill. ; 24 cm.

变异题名:

How leading companies are driving results using lean, six sigma, and process management

个人责任者:

Hayler, Rowland.

附加个人名称:

Nichols, Michael (Michael D.)

论题主题:

Financial services industry-Management.

论题主题:

Six sigma (Quality control standard)

论题主题:

Quality control.

中图法分类号:

F810

书目附注:

Includes bibliographical references (p. 241-242) and index.

内容附注:

Today's financial services landscape. Key definitions -- The driving forces of change -- Some success stories from leading financial services organizations -- What does world-class really mean? -- Process leadership. Defining a vision -- Shaping a Strategy -- Establishing ownership -- Process knowledge. Creating capabilities -- Defining an architecture -- Establishing measurement systems -- Process execution. Embedding governance -- Acheiveing transformation and improvement -- Fostering culture -- The future of business process excellence in financial services.

电子资源:

http://www.loc.gov/catdir/toc/ecip0615/2006019087.html

电子资源:

http://www.loc.gov/catdir/enhancements/fy0662/2006019087-b.html

电子资源:

http://www.loc.gov/catdir/enhancements/fy0662/2006019087-d.html

豆瓣简介：