MARC状态：审校 文献类型：西文图书 浏览次数：39
- 题名/责任者:
- The innovation edge : creating strategic breakthroughs using the voice of the customer / William Barnard and Thomas F. Wallace.
- 出版发行项:
- Essex Junction, VT : Omneo c1994.
- ISBN:
- 0939246414
- 载体形态项:
- xii, 180 p. : ill. ; 23 cm.
- 个人责任者:
- Barnard, William.
- 附加个人名称:
- Wallace, Thomas F.
- 论题主题:
- Customer services-Management.
- 论题主题:
- Consumer satisfaction.
- 中图法分类号:
- F713.3
- 书目附注:
- Includes bibliographical references (p. 169-170) and index.
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