MARC状态：审校 文献类型：西文图书 浏览次数：11
- 题名/责任者:
- Customer satisfaction : how to maximize measure and market your company's "Ultimate Product" / Mack Hanan, Peter Karp.
- 出版发行项:
- New York : AMACOM/American Management Association, 1991.
- ISBN:
- 0814459447
- ISBN:
- 0814477720 (pbk.)
- 载体形态项:
- xiv, 193 p. : ill. ; 23 cm.
- 个人责任者:
- Hanan, Mack.
- 附加个人名称:
- Karp, Peter.
- 论题主题:
- Customer service.
- 论题主题:
- Consumer satisfaction.
- 中图法分类号:
- F178
- 一般附注:
- Includes index.
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